Returns & Refunds Policy
How do I return an item?
All returns must be made within 2 weeks of the e-mail confirming shipment.
Items must be in their original condition and sent back in the original packaging.
*ALL custom/personalized items are FINAL sale and cannot be returned.
**ALL sale items are FINAL sale and cannot be returned.
All returns should be mailed to:
Designs That Donate Attn: Returns Department
5 Sarosca Farm Lane
Purchase, NY 10577
Designs That Donate LLC reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.
When will I receive my refund?
Once the return has been approved (the items have to be in perfect condition and internal labels must be intact) you will receive a confirmation email indicating that the refund will be paid into your account within a few days. Remember that payments to your credit card always depend on your bank/building society.
How will I receive my refund?
Once the return has been approved, you will receive your refund via the same means used to make your purchase.
Please note that your refund amount may reflect a deduction of the charity donation made on your behalf if the charity payment has already been processed.
Do I have to pay anything to return my items?
Yes, customers pay for shipping for purchases and returns. Shipping is non-refundable.
Can I exchange or return if I received an item as a gift?
Yes, you can exchange your gift for something else or have a credit on your account with us. Please note that your credit amount may reflect a deduction of the charity donation made on your behalf if the charity payment has already been processed.